The Business of Hospitality Notes

Description

These are exam notes for the open book exam at the end of the semester, which includes examples: Topics include - Planning of success - Understanding the Servicescape - The Guest Experience - Designing a Superior Guest Experience Economy - Welcome to the experience economy - Hospitality offerings: The restaurant - Hospitality offerings: Hotel Accommodation - The importance of staff in hospitality - Getting it right all the time; service recovery - Telling the world about your business - Social Good through hospitality