These notes were taken directly from the textbook (prescribed in class) and include the chapters:

Chapter 1: Effective Business Communication
Chapter 2: Delivering your Message
Chapter 16: Interpersonal and Interpersonal Business Communication
Chapter 3: Understanding your Audience
Chapter 18: Intercultural and International Business Communication
Chapter 11: Nonverbal Delivery
Chapter 14: Persuasion
Chapter 17: Negative News and Crisis Communication
Chapter 19: Group Communication, Team Work and Leadership


Term 3, 2020

63 pages

21,433 words


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