Description

This includes all lecture notes as well as additional notes from the textbook including chapter summaries Topics covered include: 1) Introduction 2) Managing the Physical Processes and Blueprinting 3) Managing the Physical Processes and Blueprinting 4) Pricing 5) Customer Satisfaction, Service Quality and Service Standards 6) Service failure and recovery 7) Customer loyalty and retention 8) Services Branding 9) International and Ethnic Services Marketing 10) International and Ethnic Services Marketing


UTS

Semester 1, 2019


36 pages

12,547 words

$34.00

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Campus

UTS, Broadway & Markets

Member since

January 2017