This is a brief and to the point summary of all the key terminology required for the examination.
Topic List:
Evidence-based management and communication theory
Finding and applying for a position
Delivering bad news, apologies, and service recovery
Negotiations and conflict management
Effective Business Writing
Communication in Leadership
Power and Politics
Role of Emotions in Communication
Language Strategy
Inter-cultural Communication


Semester 1, 2017

8 pages

2,000 words



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