Service and Quality Management
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James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi
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Jason Nguyen is by far one of the worst lecturers, for starters it's hard to understand him and he does not provide in any insight into the course rather he just reads off the slides. Does not even mark the final assignment before the exam and does not respond to student questions days out from the final, over all poorly organised course.