Quality Planning And Analysis
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The content is perfect for some one who wants to get better comprehension of quality processes for customer service. The subject is not to hard to understand the content, the mid session exam is simple and a good way to see if you are well prepared for the exam. All the self-evaluations quizzes are essential for a good mark in the exam. The major assignment is quite long and intensive, however, it puts into practice everything you learn during the semester.