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256 pages. Book and Jacket appear to have hardly been read and are both in As new condition throughout. The only exception is a small cut to front of jacket. Though only minor is not too noticable. 256 pages. Book and Jacket appear to have hardly been read and are both in As new condition throughout. The only exception is a small cut to front of jacket. Though only minor is not too noticable. See less
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Reengineering Retail: The Future of Selling in a Post-Digital World Hardcover – 11 April 2017

by Doug Stephens (Author), Joseph Pine (Foreword)
4.5 out of 5 stars 337 ratings
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Since the release of Doug Stephens' first book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer.
Picking up where The Retail Revival left off, Reengineering Retail explores the coming revolution in the global retail and consumer goods market, offering sales and marketing executives a roadmap to the future.
Author and internationally renowned consumer futurist, Doug Stephens, paints a bold vision of the future where every aspect of the retail experience as we know it, will be radically transformed. From online to bricks and mortar, the very concept of what stores are, how consumers shop them, and even the core economic model for revenue, will be will be profoundly reinvented; changes sure to affect not only retailers large and small but any business with a stake in the global retail industry.
Infused with real world examples and interviews with industry disruptors, Reengineering Retail illustrates the vast opportunities at play for bold brands and business leaders. Stephens' strategies will provide businesses with the foresight required to move quickly and effectively into the future.

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  1. Print length
    256 pages
  2. Language
    English
  3. Publisher
    Figure 1 Publishing
  4. Publication date
    11 April 2017
  5. Dimensions
    16.51 x 2.54 x 23.5 cm
  6. ISBN-10
    1927958814
  7. ISBN-13
    978-1927958810
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Review

"Doug Stephens sounds the alarm for brick-and-mortar retailers (and their landlords), and those who do not heed his advice do so at their own peril. Reengineering Retail is a survival guide for those of us navigating a sea change in physical retail." --Mark Toro, Founder and Managing Partner, North American Properties-Atlanta, Ltd.
"Ten years ago, walking into a cool boutique to see a DJ spinning was novel. Today, it's about the least a store can do to keep up with the times. Brands and retailers that are standing out are pulling out the stops to turn shopping into a rich and immersive experience that leverages technology. Doug's book sets out a roadmap for how to best compete in this new retail world" --Harley Finkelstein, COO, Shopify
"Disruption is facing every business. Retail is feeling the brunt of it. Technology changes everything. Software eats retail in a one-click and swipe-right world. Retailers talk about omnichannel and customer-centricity, but look at the landscape. It's hard to be optimistic. Still, big thinkers like Doug Stephens and his latest book, Reengineering Retail, draw the map and demonstrate what retailers need to think and do in this landscape. If you sell stuff, this is a must-read." --Mitch Joel, President, Mirum. Author of Six Pixels of Separation and CTRL ALT Delete.
"Retail is no longer linear--it doesn't live in a protected tower--and it's arguably facing its greatest disruption ever! Doug Stephens' latest book, Reengineering Retail, shines the spotlight on the new ecosystem, one that feeds off innovation, the redefinition and refinement of customer experience, authenticity, value, excitement and experimentation. Doug's book challenges us to look at disruption more than by assuming that one form of retail will win over another--simply put, the book forces us to understand the power of personalization and customer engagement--the lifeblood of our new retail world." --Diane J. Brisebois, President & CEO, Retail Council of Canada
"Doug Stephens paints a vivid picture of the massive disruption and reinvention that is occurring in the retail landscape. Reengineering Retail offers valuable insights into how the physical and the digital retailing worlds will augment each other and combine to create customer experiences that we can only imagine today. This book is a must-read and a wakeup call to any retailers that have been technological laggards." --Ramesh Venkat, Ph.D., Director, David Sobey Centre for Innovation in Retailing, Saint Mary's University

From the Back Cover

In his first book, The Retail Revival, author and internationally renowned consumer futurist Doug Stephens correctly predicted the end of an era in retailing and the dizzying growth of online giants like Amazon and Alibaba.com. Change in the global retail sector continues to accelerate at an exponential pace, surpassing even the boldest forecasts. In fact, retail is being entirely reengineered--every aspect of the retail experience as we know it will soon be radically transformed. Picking up where Retail Revival left off, Reengineering Retail explores the coming retail revolution, which will affect retailers of all sizes--and any business with a stake in the global retail industry. Stephens paints a bold vision of the future, where the very concept of what a store is, how consumers shop and even what retail's core revenue model is will all be profoundly reinvented, and he illustrates the vast opportunities available for courageous brands and business leaders with the foresight to begin adapting to the new realities now. Hundreds of well-known brick and mortar retailers have already closed their doors, and brands and retailers across categories are struggling to understand consumers' shifting needs and expectations. Infused with real world examples and insights from industry disruptors, Reengineering Retail offers retail executives an essential roadmap to the future.

Product details

  • Publisher ‏ : ‎ Figure 1 Publishing
  • Publication date ‏ : ‎ 11 April 2017
  • Language ‏ : ‎ English
  • Print length ‏ : ‎ 256 pages
  • ISBN-10 ‏ : ‎ 1927958814
  • ISBN-13 ‏ : ‎ 978-1927958810
  • Item weight ‏ : ‎ 1.05 kg
  • Dimensions ‏ : ‎ 16.51 x 2.54 x 23.5 cm
  • Customer Reviews:
    4.5 out of 5 stars 337 ratings

About the author

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Doug Stephens

Doug Stephens

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Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the World's best-known retailers, agencies and brands including Walmart, Google, IKEA, Burberry, and LVMH.

Doug is an international bestselling author of three groundbreaking books: The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013), Reengineering Retail: The Future of Selling in a Post-Digital World (2017, 2018 translated into 4 languages) and Resurrecting Retail: The Future of Business in a Post-Pandemic World (2021). He is also the nationally syndicated retail columnist for CBC Radio and sits on multiple advisory boards, including the David Sobey Centre for Excellence in Retailing at St. Mary's University.

Doug's views on the future of the retail industry have been featured in international media outlets including CNN, The New York Times, Vogue Business, BBC Radio, The Wall Street Journal and Fast Company.

He speaks regularly to major brands and organizations around the world.

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  • aa
    5.0 out of 5 stars Thought provoking book for retailers
    Reviewed in Japan on 15 March 2019
    Format: KindleVerified Purchase
    Thought provoking book
    Report
  • Pepe Guillén
    5.0 out of 5 stars Transformación digital 101
    Reviewed in Mexico on 30 May 2019
    Format: HardcoverVerified Purchase
    Lectura obligatoria para comprender la transformación digital
    Report
  • Marvin Kniep
    5.0 out of 5 stars Retail is alive!!!
    Reviewed in Germany on 15 December 2018
    Format: HardcoverVerified Purchase
    [22:35, 14.12.2018] Rosalie Kielhorn:
    This book is awesome! After reading the first book, I was motivated to read the second book right away. The writing style is easy to understand and I was really impressed by the knowledge. I used this book as one of my main sources for my bachelor thesis because there is a strong vision for the future of retail and real estate industries. The author is describing the situation in stores very detailed and so realistic, that you can see it right before the mind's eye. I can definitely recommend this book for retailers, people from real estate and especially (to learn) industry or fashion!
    Report
  • Helmi Tynninen
    5.0 out of 5 stars MUST READ!!
    Reviewed in the United Kingdom on 27 March 2018
    Format: HardcoverVerified Purchase
    A must read for anyone that is involved or planning on being involved with the retail industry! I am an undergraduate student currently writing my thesis about the future of the retail industry and this gave me amazing insight into what is happening in the retail landscape. I read this in one day after receiving it, it was brilliantly written and kept me interested throughout and left me very inspired. Definitely the best book about retail I have read and trust me, I have read loads while writing my thesis. Highly recommend!
    Report
  • Kevin Zimic
    5.0 out of 5 stars Get the straight goods on future of retail
    Reviewed in Canada on 9 March 2020
    Format: HardcoverVerified Purchase
    I have read many books predicting the future retail business or identifying “can’t miss” trends. I have to say that I really enjoyed this book and it is by the far the best I have read to date. The author shoots straight; isn’t overly anecdotal; isn’t pedantic or condescending. He let’s the research and past real life scenarios bolster the facts which is very welcome and refreshing approach. Highly recommend!!
    Customer image
    Kevin Zimic
    5.0 out of 5 stars
    Get the straight goods on future of retail

    Reviewed in Canada on 9 March 2020
    I have read many books predicting the future retail business or identifying “can’t miss” trends. I have to say that I really enjoyed this book and it is by the far the best I have read to date. The author shoots straight; isn’t overly anecdotal; isn’t pedantic or condescending. He let’s the research and past real life scenarios bolster the facts which is very welcome and refreshing approach. Highly recommend!!
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