Manage information overload to save time and money E-mail is one of the most useful and efficient business applications ever developed. However, many people today dread the chore of sorting through an inbox crammed with messages that don t concern them and spam they don t want. In fact, research shows that North American office workers waste up to twenty hours every week sorting and managing their e-mail messages, causing more productivity loss than gain. Finally, there s a straightforward guide dedicated to helping workers and organizations tame the e-mail monster and take back their time.
Managing Your E-mail is a simple, accessible reference for workers and organizations that want to get the most out of this ubiquitous and sometimes overwhelming method of communication. With new strategies for dealing with e-mail inefficiencies and practical tips on getting and staying organized, it will free up hours of time each week for what s really important. It examines the categories and patterns of e-mail misuse and presents practical, research-based explanations, solutions, and quick tips on topics such as:
- Best practices for responding to e-mail
- When to choose more traditional communication methods over e-mail
- How to structure an e-mail for high-impact
- How to craft more readable and understandable messages
- Legal pitfalls to avoid
- Common e-mail myths
- How to reduce e-mail volume in your organization
From the Back Cover
Manage information overload to save time and money E-mail is one of the most useful and efficient business applications ever developed. However, many people today dread the chore of sorting through an inbox crammed with messages that don t concern them and spam they don t want. In fact, research shows that North American office workers waste up to twenty hours every week sorting and managing their e-mail messages, causing more productivity loss than gain. Finally, there s a straightforward guide dedicated to helping workers and organizations tame the e-mail monster and take back their time.
Managing Your E-mail is a simple, accessible reference for workers and organizations that want to get the most out of this ubiquitous and sometimes overwhelming method of communication. With new strategies for dealing with e-mail inefficiencies and practical tips on getting and staying organized, it will free up hours of time each week for what s really important. It examines the categories and patterns of e-mail misuse and presents practical, research-based explanations, solutions, and quick tips on topics such as:
- Best practices for responding to e-mail
- When to choose more traditional communication methods over e-mail
- How to structure an e-mail for high-impact
- How to craft more readable and understandable messages
- Legal pitfalls to avoid
- Common e-mail myths
- How to reduce e-mail volume in your organization
About the Author
CHRISTINA CAVANAGH is an internationally recognized expert on the subject of e-mail. She is Professor of Management Communications in the MBA program at the Richard Ivey School of Business at The University of Western Ontario. She is also a business consultant who conducts e-mail workshops for Carnegie-Mellon, Revenue Canada (equivalent to the IRS), Siemens, and other major corporations.
