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ITIL foundation: ITIL 4 Edition Paperback – 18 February 2019

by Axelos (Author)
4.6 4.6 out of 5 stars 950 ratings
Edition: ITIL 4 edition
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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
Previous page
  1. ISBN-10
    0113316070
  2. ISBN-13
    978-0113316076
  3. Edition
    ITIL 4 edition
  4. Publisher
    TSO
  5. Publication date
    18 February 2019
  6. Part of series
    ITIL 4 Foundation
  7. Language
    English
  8. Dimensions
    21.84 x 1.14 x 28.04 cm
  9. Print length
    212 pages
  10. See all details
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Product details

  • Publisher ‏ : ‎ TSO; ITIL 4 edition (18 February 2019)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 212 pages
  • ISBN-10 ‏ : ‎ 0113316070
  • ISBN-13 ‏ : ‎ 978-0113316076
  • Dimensions ‏ : ‎ 21.84 x 1.14 x 28.04 cm
  • Customer Reviews:
    4.6 4.6 out of 5 stars 950 ratings

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AXELOS Limited

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4.6 out of 5 stars
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950 global ratings

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Top reviews from Australia

Suraj Kumar SUBRAYA SHETTY
5.0 out of 5 stars Good service
Reviewed in Australia on 29 March 2020
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Service was good. Book is good
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Vijender Shah
4.0 out of 5 stars Good product / delivery really poor
Reviewed in Australia on 23 March 2021
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No bad comments about the product.

Great book but delivery was delayed with no tracking (really bad experience)
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Top reviews from other countries

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Ruwan Gooneratne
5.0 out of 5 stars Easily readable and educational ITIL 4
Reviewed in the United States on 8 July 2022
Verified Purchase
This is a good little book if you need a quick overview and are trying to bridge the gap between ITIL V3 and V4. It has all the essential details and terms to get you started. Additionally, succeed in the ITIL V4 test.
2 people found this helpful
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MM
5.0 out of 5 stars Excelente livro
Reviewed in Brazil on 3 March 2022
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Para quem quer saber sobre o ITIL 4 foundation, é um excelente livro. A qualidade do papel é impecável, apesar de ser um livro caro, mas vale a pena.
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Junior L.
5.0 out of 5 stars ITIL4 aid with a positive result
Reviewed in the United Kingdom on 27 September 2022
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Great book, and easy to understand
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Sandy Bose
5.0 out of 5 stars Very clear and cleverly written book
Reviewed in India on 20 April 2022
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Must read for all. Very clearly written book. Not only for ITIL V4 foundation preparation but also useful for our corporate department is working.
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Kay h.
5.0 out of 5 stars Perfect textbook to prepare for the v4 examn
Reviewed in Germany on 26 May 2021
Verified Purchase
Perfect Book to learn for the foundation examn. Get the app from OGC and the one from Udemy and you have all you need to pass. The book explains the concept of service value chains (the major difference to ITIL v3) and how the numerous ITIL practices fit into the big picture of IT service management. In total a straight forward enhancement of ITIL v3.
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