$112.00
Only 1 left in stock.
$$112.00 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$112.00
Subtotal
Initial payment breakdown
Delivery cost, delivery date and order total (including tax) shown at checkout.
Ships from
Amazon AU
Ships from
Amazon AU
Sold by
Amazon AU
Sold by
Amazon AU
Returns
Eligible for change of mind returns within 30 days of receipt
Eligible for change of mind returns within 30 days of receipt
This item can be returned in its original condition within 30 days of receipt for change of mind. If this item is damaged or defective, you may be entitled to a remedy after 30 days. Visit Returning Faulty Items for more information.
Read our returns policies
Returns
Eligible for change of mind returns within 30 days of receipt
This item can be returned in its original condition within 30 days of receipt for change of mind. If this item is damaged or defective, you may be entitled to a remedy after 30 days. Visit Returning Faulty Items for more information.
Read our returns policies
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Payment
Secure transaction
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet or computer—no Kindle device required.

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera, scan the code below and download the Kindle app.

QR code to download the Kindle App

Follow the author

John Beckford
+ Follow
More books from this author
Something went wrong. Please try your request again later.

Quality: A Critical Introduction Paperback – 23 December 2016

by John Beckford (Author)
4.6 4.6 out of 5 stars 3 ratings
Edition: 4th
See all formats and editions
{"desktop_buybox_group_1":[{"displayPrice":"$112.00","priceAmount":112.00,"currencySymbol":"$","integerValue":"112","decimalSeparator":".","fractionalValue":"00","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"zDTLmqvw4zvoUSOhxxKfU77X%2BQsnoepzJwVvN6dTPVw2xld5rV140RiCTvd1%2FQBFoSLlemUxpwl%2Fv3aSMEn7Aepyi9p6ChALEwEZtChyQEFeg6UA1IEuEoAi8qXbHFhVKnrjfTP8HCE1GW6qLsGiqsTgTcILIr2t","locale":"en-AU","buyingOptionType":"NEW","aapiBuyingOptionIndex":0}]}

Purchase options and add-ons

Quality: A Critical Introduction, fourth edition, continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management.

Exploring the basics of management theory and the work of the quality gurus, who have formed the foundation of current practice, this new edition builds upon the previous editions’ unique critical perspective of quality. A number of key management practices are considered including the new ISO9001:2015 standards, EFQM, systems thinking, systems practice, business process reengineering, six-sigma, organisational learning, intelligent organisation, skills based quality management and service quality management. An extended, in-depth case studies completes the text, exploring organisational performance transformation through the use of key methodologies, such as: soft systems; viable systems modelling; process analysis, job design and statistical methods.

Replete with examples, vignettes and diagrams this comprehensive textbook is ideal for those new to the field of quality management and for students on undergraduate and postgraduate courses in Operations Management where quality management is taught.

Read more Read less
Previous page
  1. ISBN-10
    1138186120
  2. ISBN-13
    978-1138186125
  3. Edition
    4th
  4. Publisher
    Routledge
  5. Publication date
    23 December 2016
  6. Language
    English
  7. Dimensions
    17.4 x 1.85 x 24.61 cm
  8. Print length
    322 pages
  9. See all details
Next page

Product description

Review

An authoritative overview of Quality both in theory and in practice. Essential reading not just for Quality students but practitioners, managers and anyone interested in doing this better.
Mark Chadwick, Director of Business Services, Fusion 21

Compelling and thought provoking. Quality gives an important systemic and triple bottom line perspective (economy, environment, social) on the imperative of Quality. Specifically, highlighting that quality is to a large degree dependent on customer perceptions, and the importance of aligning organisational purpose and performance evaluation with enabling/delivering the type and quality of outcomes customers expect/demand. Significantly, Quality requires more than a focus purely on the efficiency of internal processes.
Dr Tom Dolan, Research Associate and Centre Co-ordinator, International Centre for Infrastructure Futures (ICIF)

About the Author

John Beckford is an independent consultant and Visiting Professor in the Department of Science, Engineering, Technology and Public Policy at University College London and in the Centre for Information Management at Loughborough University, UK

Product details

  • Publisher ‏ : ‎ Routledge; 4th edition (23 December 2016)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 322 pages
  • ISBN-10 ‏ : ‎ 1138186120
  • ISBN-13 ‏ : ‎ 978-1138186125
  • Dimensions ‏ : ‎ 17.4 x 1.85 x 24.61 cm
  • Customer Reviews:
    4.6 4.6 out of 5 stars 3 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
John Beckford

John Beckford

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

John Beckford is a consultant and is Visiting Professor in the Department of Civil Environmental and Geomatic Engineering at University College London and in the Centre for Information Management at Loughborough University. John is a Non-Executive Director of Fusion21 Limited and CoreHaus Ltd, Non-Executive Chair of Rise Mutual CIC and President of the Cybernetics Society. He holds a PhD in Management Systems and Sciences from The University of Hull, is a Fellow of the Cybernetics Society, a Member of The Institute of Management Services, a Fellow of the Royal Society for the Arts and a Fellow of the Institute of Engineering and Technology.

In addition to 'Quality' (Routledge, 4th Edition, 2017) he is author of 'The Intelligent Organisation, 2nd Edition (Routledge, 2020) 'The Intelligent Nation' (Routledge 2021) and over 60 other papers and articles. He has undertaken substantial research projects considering the resilience and viability of the UK National Infrastructure on behalf of both government departments and infrastructure owners drawing on his expertise in applied systems thinking.

John has driven substantial innovation, change and research projects internationally with a wide variety of organisations in government, private and public sectors. His experience extends to national and local government, infrastructure systems, social housing, paper making, railways and ferries, banking, financial services, logistics, food production, steel production, chemicals, pharmaceutical research, property management, retail motor distribution, law, healthcare, and tertiary education.

John's passion is for increasing the viability and effectiveness of the individuals and organisations with which he works. This passion is realised through the development of the theory of managerial cybernetics and application of management science and managerial cybernetics to the structures, processes, information systems and leadership behaviours of his clients.

An excellent communicator, John is analytically rigorous and challenging.

www.beckfordconsulting.com

Customer reviews

4.6 out of 5 stars
4.6 out of 5
3 global ratings

Review this product

Share your thoughts with other customers
Write a customer review

No customer reviews

There are 0 customer reviews and 3 customer ratings.