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Flawless Consulting: A Guide to Getting Your Expertise Used Hardcover – 1 September 1999

by Peter Block (Author)
4.1 out of 5 stars 105
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Flawless Consulting: A Guide to Getting Your Expertise Used
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The second edition of the "consultant′s bible" is here!

For over fifteen years, consultants––both internal and external––have relied on Peter Block′s landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much–awaited second edition. Anyone who must communicate in a professional context––and who doesn′t?––will use the lessons taught in this book for years to come!

"Who would have thought the ′consultant′s bible′ could be improved upon? Count on Peter Block––the consulting profession′s very own revolutionary––to push us to confront and struggle with the paradoxes inherent in our work."
––Candace Thompson, organization development consultant, First Chicago NBD––A Bank One Company

"Block has distilled years of experience into a wise, down–to–earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you′re an old pro, Block′s insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person."
––Barry Oshry, president, Power & Systems, Inc.; author of Seeing Systems and Leading Systems
Previous page
  1. Print length
    400 pages
  2. Language
    English
  3. Publisher
    Pfeiffer
  4. Publication date
    1 September 1999
  5. Dimensions
    21.2 x 3.37 x 23.85 cm
  6. ISBN-10
    0787948039
  7. ISBN-13
    978-0787948030
  8. See all details
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Review

"Who would have thought the ′consultant′s bible′ could be improved upon? Count on Peter Block –the consulting profession′s very own revolutionary–to push us to confront and struggle with the paradoxes inherent in our work." (Candace Thompson, organization development consultant, First Chicago NBD – A Bank One Company)

"The first question to ask any consultants: Have you read Peter Block′s Flawless Consulting? If they say no, don′t hire them. Peter Block′s advice is flawless!" (Barry Z. Posner, dean and professor of leadership, Leavey School of Business, co–author of The Leadership Challenge and Encouraging the Heart)

"Block has distilled years of experience into a wise, down–to–earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you′re an old pro, Block′s insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." (Barry Oshry, president, Power & Systems, Inc., author of Seeing Systems and Leading Systems)

"For external and internal consultants alike, Peter Block provides the roadmap to travel what always seems like unchartered terrain. The power behind Peter′s work lies not only in the compass he provides but in helping us see how truly a forceful and powerfulinfluence one person can be." (Jack Lerner, vice–president of organization development & learning, The CIT Group)

"A useful guide to developing and reinforcing these [technical] kinds of skills." (SC Magazine, April 2009)

About the Author

PETER BLOCK is the president of Peter Block Company and also Designed Learning. Peter is a well–known and respected speaker and consultant, with clients all over the world, including Arthur Anderson, and Ford Motor Corporation. He received his master′s degree in industrial administration from Yale University. He lives in Mystic, Connecticut.

Product details

  • Publisher ‏ : ‎ Pfeiffer; 2nd ed. edition (1 September 1999)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 400 pages
  • ISBN-10 ‏ : ‎ 0787948039
  • ISBN-13 ‏ : ‎ 978-0787948030
  • Dimensions ‏ : ‎ 21.2 x 3.37 x 23.85 cm
  • Customer Reviews:
    4.1 out of 5 stars 105

About the author

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Peter Block

Peter Block

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Peter Block is a citizen of Cincinnati, Ohio. He is a partner in Designed Learning, a training company that offers workshops designed by Block to build the skills outlined in his books. He is the author of Flawless Consulting, Stewardship, The Empowered Manager, and The Answer to How Is Yes. He is the recipient of the American Society for Training and Development Award for Distinguished Contribution to Workplace Learning and Performance and the Association for Quality and Participation President's Award. He is also a member of Training magazine's HRD Hall of Fame.

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Ankur B.
4.0 out of 5 stars Great buy
Reviewed in India on 6 July 2019
Verified Purchase
Great book to know art of becoming a good consultant
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ANDY
5.0 out of 5 stars MUST READ IF YOU WANT AN INSIGHT!
Reviewed in the United Kingdom on 13 November 2016
Verified Purchase
MUST READ IF YOU WANT AN INSIGHT!
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BSXX
5.0 out of 5 stars Excellent. Easily my favorite Consulting/Project Management book.
Reviewed in the United States on 24 August 2008
Verified Purchase
Probably the single best consulting, or management (yes...management), book I've ever read. I've read many, many books on project management, consulting, problem solving etc, all of which are rearrangements of the same material, but this one is unique. It has the best information, it is very well written, and it is a pleasure to read. There are a million books that can give you the good and necessary technical information about consulting, management and problem solving, but very few that give you the information you get here.

This is not a book for beginners and college students as some have said because this information would only be of value to active consultants who have experienced some ups, and downs, in their career, i.e. people who can actually relate firsthand to the topics being discussed. This book is not aimed at consulting in a specific industry, so it may seem a little general to an inexperienced reader, but this is definitely the highest order of consulting knowledge. A beginner would likely try to impress the client with their "brilliance", a pro would handle it like Block describes. This book takes you on the inside of the client-consultant relationship, he shows you what is going on "behind the scenes" of your clients mind, whether spoken or unspoken, and how to address it. This is where ultimate success or failure is decided.

This is the stuff you won't learn in college or find in most project management books, which emphasize "scheduling, monitoring and control" and other elementary stuff. Block makes a clear and proper distinction between consultant and manager, but I have worn both hats and can say without hesitation that an astute "manager" would find this book as valuable as a consultant.

Block gets at the heart of the matter. He deals with reality (people, politics, fear, resistance, etc.), not a make-believe situation where the brilliant consultant diagnoses the problem with the insight of Sherlock Holmes, and proposes an ingenius plan that amazes the thankful client. Keep dreaming. He tells you what to watch for, what it means, what is happening, how to respond. Some of his insights were truly eye opening even though I have been a consultant for 20 years.

I have seen perfectly capable and hard working professionals of various sorts go by the wayside because they were too aloof or did not understand their clients on the "affective" level. They thought their expertise alone would insure acceptance of their ideas and secure their position with the client...it didn't. I've seen this many times. If you're a capable professional that is losing clients, read this book.

It's all about people. No matter how educated they are, how expensive the suit, or how ornate the office, they are only human and are driven by pride, fear, greed, jealousy and the full range of human emotions, and to be ignorant of this during the consulting process is very harmful.

Don't let my review mislead you...this is not just a book on the psychology of consulting. He covers that area well, but this book is packed with useful and insightful tips and techniques for diagnosing and solving real problems.

Flawless Consulting is not only full of excellent information, it is also extremely well written and enjoyable to read. This is rare for many business and management books which are either too boring or unrealistic. He has an amazing way of getting to the root of every issue and expressing it in a most concise manner. I read things I have experienced many times explained to me in this book, and I could see where I went wrong at times, and where I got it right at times (even if by accident).

Edit: (7-14-14) I bought and perused the shorter, updated 2011 version, but would recommend any interested reader get the 1999 Second Edition. You can buy it for a few dollars and it is better formatted and includes all the checklists.
10 people found this helpful
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Ian B.
4.0 out of 5 stars Great for price
Reviewed in the United Kingdom on 15 July 2018
Verified Purchase
Yet to get into this seminal book but pleased I have it and for a tiny price from this is bookseller it did have highlight pen marks across the text which I was not expecting
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M&Ms
4.0 out of 5 stars Good for beginners
Reviewed in the United States on 26 January 2009
Verified Purchase
This book covers every facit of the consultant role but felt a bit idealistic. If you are starting out in consulting or looking to improve your skills than this is a good starting out point.
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