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Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book Paperback – 14 August 2011

by Julie Villarreal (Editor), Brady Orand (Author)

204

Edition: 2nd ed.

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Used by universities and company training programs around the world, "Foundations of IT Service Management - the ITIL Course in a Book" is the book to help you achieve your ITIL(R) Foundation certification.

Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.

Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL(R) 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.

Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification.

Included in your purchase is access to the online study resources including:

-Exercise guide

-Audio "learn while you drive" reviews

-Sample exams

-Exam syllabus

-PDF version of the "100 ITIL Exam Questions" book

Companies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career.

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ISBN-10

1466231327
ISBN-13

978-1466231320
Edition

2nd ed.
Publication date

14 August 2011
Language

English
Dimensions

19.05 x 1.98 x 23.5 cm
Print length

348 pages
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Product details

Publisher ‏ : ‎ Createspace Independent Publishing Platform; 2nd ed. edition (14 August 2011)
Language ‏ : ‎ English
Paperback ‏ : ‎ 348 pages
ISBN-10 ‏ : ‎ 1466231327
ISBN-13 ‏ : ‎ 978-1466231320
Dimensions ‏ : ‎ 19.05 x 1.98 x 23.5 cm

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Brady Orand

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Jay

Your Way to Certification

Reviewed in Canada on 1 January 2020

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Great material for self study and more..

Minerva

Excelente servicio con Amazon!

Reviewed in Mexico on 25 September 2019

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E gustó mucho.ña.recepcion del producto porque llegó a buen tiempo. Lo utilizaré para una materia de la maestría en gestión de tecnologías de información y ya he comenzado a leerlo . Excelente servicio !

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Xolani Masuku

Great product

Reviewed in India on 27 January 2020

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The product is fine im happy about but I wanted a pdf version not kindle version.

Claudio

Fondamentale per la preparazione dell'esame

Reviewed in Italy on 19 February 2016

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Ho acquistato questo libro per prepararmi al relativo esame. Tutte le informazioni utili per il superamento del test finale sono in esso contenute, quindi consigliatissimo.

One person found this helpful

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Surges

Content - 5 stars, Kindle - 4 stars

Reviewed in the United States on 14 December 2012

Verified Purchase

Just got back from my exam center - passed with an 90% using only this book and some practice exams for study material. I studied over the course of approximately 8-10 hours using these materials in the 2 days before my exam. Like another reviewer, I found the Skillport lessons my company provides to be quite useless in the ITIL arena.

I always try to allocate my star-ratings based on the product itself, rather than the packaging, text-digital conversion, customer service, etc... since those factors can vary and do not truly represent the product. Since Amazon doesn't provide multiple criteria for review, I think it's unfair for a book to receive poor marks due to a shoddy Kindle conversion. I give the book content 5/5 stars, and the Kindle Conversion (Fire) 4/5 stars.

Regarding Content: This book covers all of the items needed to pass the ITIL 2011 Foundations Exam in sufficient detail. Sections are organized around the ITIL Core Volumes. Each core volume has an overview and a section on processes. At the end of each section there are 6-10 practice questions with answers in the back of the book. I noted above that I used some practice exams from a different source as well, but I am confident that I would have achieved the requisite 65% score using only this book.

Regarding Kindle Conversion: There existed in the Kindle version the typical signs of a text-digital book transfer: misspellings, incorrect words, multiple choice errors, etc... but this was not by a long shot the worst I've seen. Most of the errors are easily spotted and chalked up to lazy editing (do they not have spell check for these conversions??), and there were not many of them to boot. *****As others have noted, there is no table of contents in the Kindle version. I easily remedied this by adding a bookmark to the beginning of every major section - a very quick and simple solution as you read through.***** Apart from that, this conversion was decent. I read it on the Fire, and all the images were double-tappable for expansion and consumption. All in all, not perfect, but still a 4/5 considering how easily the table of contents problem was to fix. Plus, at $10, it's hard to argue - it's rare to see a textbook on Kindle so far below the print price. Hopefully that's an example other publishers will begin to follow.

I recommend this book to anyone

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Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book Paperback – 14 August 2011

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Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book Paperback – 14 August 2011

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Brady Orand

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