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Quality Management for Organizational Excellence Pearson New International Edition: Introduction to Total Quality Paperback – 26 July 2013
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For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments.
This practical, student-focused text shows how to focus all of an organisation’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration.
This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
- Print length472 pages
- LanguageEnglish
- PublisherPearson
- Publication date26 July 2013
- Dimensions21.59 x 2.72 x 27.61 cm
- ISBN-101292022337
- ISBN-13978-1292022338
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Product details
- Publisher : Pearson; 7th edition (26 July 2013)
- Language : English
- Paperback : 472 pages
- ISBN-10 : 1292022337
- ISBN-13 : 978-1292022338
- Dimensions : 21.59 x 2.72 x 27.61 cm
- Customer Reviews:
About the author

David L. Goetsch is one of the most widely-published college professors, corporate trainers, and Christian counselors in the United States. His books fall into several broad categories: Christian self-help, professional development, organizational development, and economic development. Dr. Goetsch is Emeritus Vice-President of Northwest Florida State College where he is also a full professor. Being a college professor is his profession. Being a Christian counselor is his ministry.
Visit my website at www.david-goetsch.com for links to articles and to sign up for my blog posts.
Follow me on Social Media
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