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Managing for Quality and Performance Excellence Hardcover – 10 November 2015

by James Evans (Author), William Lindsay (Author)
4.5 out of 5 stars 162
Edition: 10th
See all formats and editions
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Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need -- now and throughout your career -- to ensure quality management success.
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  1. ISBN-10
    1305662547
  2. ISBN-13
    978-1305662544
  3. Edition
    10th
  4. Publisher
    South West College ISE
  5. Publication date
    10 November 2015
  6. Language
    English
  7. Dimensions
    21.2 x 3.4 x 26.1 cm
  8. Print length
    784 pages
  9. See all details
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Product description

About the Author

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. In addition to co-authoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the co-author of TOTAL QUALITY AND ORGANIZATION DEVELOPMENT. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years and as a judge for the Seasongood Innovation Awards for the city of Cincinnati for three years. He is a senior member and past president of the Cincinnati Chapter of the Institute of Industrial Engineers, past president of the Cincinnati Chapter of the Association for Quality and Participation and a member of the American Society for Quality, in addition to membership with several other professional organizations. Dr. Lindsay continues to teach MBA courses in quality management and project management. He serves as a board member of CLASP, a local nonprofit after-school program for elementary-age children, and is an active volunteer at his church. He earned a B.S.I.E. from the Georgia Institute of Technology, an M.S. in engineering from the University of Cincinnati and an M.B.A. and Ph.D. from Georgia State University. James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management.""

Product details

  • Publisher ‏ : ‎ South West College ISE; 10th edition (10 November 2015)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 784 pages
  • ISBN-10 ‏ : ‎ 1305662547
  • ISBN-13 ‏ : ‎ 978-1305662544
  • Dimensions ‏ : ‎ 21.2 x 3.4 x 26.1 cm
  • Customer Reviews:
    4.5 out of 5 stars 162

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4.5 out of 5 stars
4.5 out of 5
162 global ratings

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SaurabhD
5.0 out of 5 stars Must have for someone interested in quality
Reviewed in the United States on 19 November 2019
Verified Purchase
Value for money, if solutions to the problems are available, it’ll be a great addition.
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Leo Jimenex
5.0 out of 5 stars it is extremely useful, the writing is academic so it could be ...
Reviewed in Canada on 18 February 2018
Verified Purchase
everything that you need about managing Quality is in this book, it is extremely useful, the writing is academic so it could be heavy for sensitive readers,
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Travis R Spaeth
5.0 out of 5 stars Five Stars
Reviewed in the United States on 26 September 2017
Verified Purchase
Good quality used book. Saved some money and works out just fine by me.
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Mohamed
4.0 out of 5 stars Great book
Reviewed in the United States on 10 November 2017
Verified Purchase
Great book with a lot of good information, examples and different scinarios but several of examples
calculations are incorrect. Also, they dwell on some topics too much.
Overall , very good book about quality
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Tangela Brown
5.0 out of 5 stars Very informative
Reviewed in the United States on 20 February 2019
Verified Purchase
Great book for school
One person found this helpful
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