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Sanjeev Bordoloi
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James A Fitzsimmons
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MP Service Management with Service Model Software Access Card Hardcover – 22 January 2013

4.0 out of 5 stars 17
Edition: 8th
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The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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  1. ISBN-10
    0077841204
  2. ISBN-13
    978-0077841201
  3. Edition
    8th
  4. Publisher
    McGraw-Hill Education
  5. Publication date
    22 January 2013
  6. Language
    English
  7. Dimensions
    22.86 x 2.54 x 28.58 cm
  8. Print length
    524 pages
  9. See all details
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Product description

About the Author

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State University–Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State University–Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.

Product details

  • Publisher ‏ : ‎ McGraw-Hill Education; 8th edition (22 January 2013)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 524 pages
  • ISBN-10 ‏ : ‎ 0077841204
  • ISBN-13 ‏ : ‎ 978-0077841201
  • Dimensions ‏ : ‎ 22.86 x 2.54 x 28.58 cm
  • Customer Reviews:
    4.0 out of 5 stars 17

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  1. James A Fitzsimmons

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maziel sotelo
5.0 out of 5 stars Great deal! Great condition!
Reviewed in the United States on 23 September 2013
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I had a hard time finding a decent price for this book, as it is fairly new. I am glad that I checked Amazon! They had the best price out there! I received the book brand new in safe package in a timely manner. I will definitely recommend this book and Amazon to any college students looking for the best priced and convenient place to rent their textbooks!
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SAM TIM
5.0 out of 5 stars Five Stars
Reviewed in the United States on 6 August 2014
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This book is not cheap, but worth each penny! Very explanatory and rich in case studies!
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Coop
3.0 out of 5 stars the corner looks like a dog went after it
Reviewed in the United States on 30 August 2017
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Book came in torn apart, the corner looks like a dog went after it. Manageable and can use it, but it is not what i would consider "good condition"
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Anonimo
2.0 out of 5 stars Bad numerical presentation
Reviewed in the United States on 23 October 2016
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Book has great theory but when it comes to later chapters with numbers, they are extremely confusing. They are assuming readers already know how and they skip steps. Doing exercises which require calculations are extensively challenging.
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Amazon Customer
5.0 out of 5 stars Has a ton of useful information.
Reviewed in the United States on 23 November 2015
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Exactly as expected. Has a ton of useful information.
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