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Quality & Performance Excellence Paperback – 4 March 2010

by James R. Evans (Author)
4.3 4.3 out of 5 stars 20 ratings
Edition: 6th
See all formats and editions
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  1. ISBN-10
    0324827067
  2. ISBN-13
    978-0324827064
  3. Edition
    6th
  4. Publisher
    South West College ISE
  5. Publication date
    4 March 2010
  6. Language
    English
  7. Dimensions
    19.05 x 2.54 x 23.5 cm
  8. See all details
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Product details

  • Publisher ‏ : ‎ South West College ISE; 6th edition (4 March 2010)
  • Language ‏ : ‎ English
  • ISBN-10 ‏ : ‎ 0324827067
  • ISBN-13 ‏ : ‎ 978-0324827064
  • Dimensions ‏ : ‎ 19.05 x 2.54 x 23.5 cm
  • Customer Reviews:
    4.3 4.3 out of 5 stars 20 ratings

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James R. Evans

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4.3 out of 5 stars
4.3 out of 5
20 global ratings

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Alex
5.0 out of 5 stars Excellent! Sold as described!
Reviewed in the United States on 10 June 2013
Verified Purchase
I bought the book for school and I needed it asap. The book came in brand new in the box without any damage to it whats so ever. Book store at school wanted $164.00 plus shipping and I would of waited 4 days for it. This one I got the next day from purchase and saved $15.
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Colin Taylor Billing
5.0 out of 5 stars School Book
Reviewed in the United States on 25 May 2013
Verified Purchase
I bought this book for school, and I found it to be the most useful book of y entire college career. Very interesting material that will translate well in the real world for supply chain professionals and business professionals all together
2 people found this helpful
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Isaac Keene
2.0 out of 5 stars For a book on Quality, this one has plenty of room for improvement.
Reviewed in the United States on 22 November 2011
Verified Purchase
The author begins each chapter of this text with case studies that are as unhelpful as they are boring. Throughout the text he peppers the reader with more supplementary stories: good for breaking up the tedium, but they don't contribute greatly to the content.

The material was very difficult for a beginner to digest - don't start here if you want a friendly introduction to Quality. On the other hand, there are neatly itemized objectives for each chapter, written as stand-alone discussions, so they work well as independent examinations of their respective topics.

Unfortunately, the editor must have fallen asleep while reading, though I can't say I blame him. Formatting is occasionally inconsistent. Small portions of the text were apparently cut and pasted, resulting even in one pair of identical paragraphs removed from one another by several pages. Somehow, one of the Chapter 4 objectives got included in the Chapter 3 list by mistake. All in all, it seems more of a rough draft than a 6th edition.

The book plays more than anything like paid advertising for Six Sigma and the Baldrige Performance Excellence Program. In the section titled Project Teams, there is one sentence about project teams in general terms, followed by a full page description of Six Sigma teams. What's more, the author throws Deming under the bus in the first few chapters, and from then on, quality is measured not in terms of performance excellence but in terms of Baldrige compliance.

If you get stuck with this as a textbook, just read over the Chapter Objectives, scan the chapter with a highlighter to pick out those points, and leave the rest for somebody else to read. (And if you're interested, mine already has the good stuff highlighted, and it's for sale cheap.)
2 people found this helpful
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YiayiaMouse
3.0 out of 5 stars Got the job done - disappointing editing
Reviewed in the United States on 3 January 2013
Verified Purchase
I was required to use the text for a course, but was highly disappointed in the poor editing. Grammatical and usage errors and COMPLETE PARAGRAPHS that repeat in different places throughout. That's poor... and more obnoxious when I am required to submit better quality for my graduate work.
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Chris
4.0 out of 5 stars One of the best quality books
Reviewed in the United States on 4 December 2011
Verified Purchase
This book is pretty good. It touches alot on the fathers of quality. different methods for achieving quality etc. I took this for the quality systems class I am taking. I will keep the book.
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