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Working Knowledge: How Organizations Manage What They Know Paperback – 1 May 2000

by Thomas H. Davenport (Author), Laurence Prusak (Author)
4.6 out of 5 stars 50
Edition: Revised ed.
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The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage. Drawing on their work with more than 30 knowledge-rich firms, the authors - experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value. They consider such questions as: What key cultural and behavioral issues must managers address to use knowledge effectively? What are the best ways to incorporate technology into knowledge work? What does a successful knowledge project look like - and how do you know when it has succeeded? In the end, say the authors, the human qualities of knowledge - experience, intuition, and beliefs - are the most valuable and the most difficult to manage. Applying the insights of "Working Knowledge" is every manager's first step on that rewarding road to long-term success.

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  1. ISBN-10
    1578513014
  2. ISBN-13
    978-1578513017
  3. Edition
    Revised ed.
  4. Publisher
    Harvard Business Review Press
  5. Publication date
    1 May 2000
  6. Language
    English
  7. Dimensions
    15.88 x 1.91 x 24.77 cm
  8. Print length
    224 pages
  9. See all details
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Product description

About the Author

Thomas H. Davenport is the President’s Distinguished Chair at Babson College and a research fellow at the MIT Center for Digital Business. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.

Product details

  • Publisher ‏ : ‎ Harvard Business Review Press; Revised ed. edition (1 May 2000)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 224 pages
  • ISBN-10 ‏ : ‎ 1578513014
  • ISBN-13 ‏ : ‎ 978-1578513017
  • Dimensions ‏ : ‎ 15.88 x 1.91 x 24.77 cm
  • Customer Reviews:
    4.6 out of 5 stars 50

About the authors

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  1. Thomas H. Davenport

    Thomas H. Davenport

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    Tom Davenport is the President's Distinguished Professor of Information Technology and Management at Babson College. He is also a Visiting Professor at Oxford's Said Business School, a Fellow of the MIT Initiative on the Digital Economy, and a Senior Advisor to Deloitte's AI practice. He is a widely published author and speaker on the topics of AI, analytics, information and knowledge management, reengineering, enterprise systems, and electronic business. Tom has written, co-authored, or edited 23 books, including the first books on business analytics, enterprise AI, business process reengineering, knowledge management, attention management, and enterprise systems. He has written over 300 articles for such publications as Harvard Business Review, Sloan Management Review, California Management Review, the Financial Times, and many other publications, and has been a columnist for the Wall Street Journal, Forbes, Information Week, and CIO. He has been named one of the world's top 25 consultants by Consulting magazine, one of the 100 most influential people in the IT industry by Ziff-Davis magazines, and one of the top 50 business school professors by Fortune magazine.

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  2. Laurence Prusak

    Laurence Prusak

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    Discover more of the author’s books, see similar authors, read author blogs, and more

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Helio Ferenhof
5.0 out of 5 stars Seminal Book
Reviewed in the United States on 28 September 2023
Verified Purchase
A seminal book if knowledge management
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Claudia GA
5.0 out of 5 stars Arrived on time
Reviewed in Canada on 21 April 2022
Verified Purchase
Book looks in good condition
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Amazon Customer
5.0 out of 5 stars Excellent read
Reviewed in the United Kingdom on 26 December 2014
Verified Purchase
Excellent book, well worth reading if you want a solid overview of knowledge management and associated challenges.
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Chrissy T.
5.0 out of 5 stars Five Stars
Reviewed in Canada on 22 February 2016
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Great! Like brand new.
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Christine L. Wodke
4.0 out of 5 stars Good Reference on Knowledge Management
Reviewed in the United States on 10 May 2015
Verified Purchase
Capturing knowledge is going to be an important issue in my organization. Half of our work force is going to retire in the next five years. So I bought this work to get up to speed. One of the things I liked is it talked about why people hoard knowledge in organziations. Also lots of good information for programs for organizing and accessing knowledge.

Chris Wodke
Author: Running for My Life, Winning for CMT
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