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Operations and Process Management Hardcover – 30 July 2015

by Nigel Slack (Author)
4.6 out of 5 stars 30 ratings
Edition: 4th
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Written by best-selling authors in their field, the Fourth Edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.

Approaching the subject from a managerial perspective, this brand new text provides clear and concise coverage of the nature, principles, and practice of operations and process management.

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  1. ISBN-10
    9781292017846
  2. ISBN-13
    978-1292017846
  3. Edition
    4th
  4. Publisher
    Pearson Education
  5. Publication date
    30 July 2015
  6. Language
    English
  7. Dimensions
    20.32 x 2.54 x 27.31 cm
  8. Print length
    576 pages
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Product description

From the Back Cover

"Operations and Process Management provides a totally engaging study process with its questioning chapter structure, extensive use of insights from up to date cases and an excellent on-line interactive e-text. Programme members actually enjoy studying this textbook!"

Peter Race, Henley Business School

"The book offers a comprehensive overview of OM topics. The authors presented each topic in

an informative, useful, and interesting way ... suitable for engineering and business

students who want to explore Operations Management in depth.

Dr Jelena Vlajic, Queen’s University Belfast

“A practical book that includes the core of principles of operations and process management.”

Xiaojun Wang, University of Bristol

Written by best-selling authors in their field, the Fourth Edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.

Approaching the subject from a managerial perspective, this brand new text provides clear and concise coverage of the nature, principles, and practice of operations and process management.

Features

  • NEW! Over 20 new and updated examples of operations in practice.
  • NEW! Extended concept coverage now including business ecosystems, emotional process mapping, non-routine operational control, and improvement 'ambidexterity'.
  • NEW! Expanded coverage of internal and 'intangible' supply chains, designing 'services capes', sales and operations planning, alpha and beta testing, and knowledge management.
  • NEW! Expanded coverage on the value of complaints, failure recovery, project differentiation, and stakeholder management.
  • Cases and examples, drawn from a wide range of industries, provide an insight into the reality of managing operations and give practical understanding of the material.
  • A diagnostic approach allows effective assessment and improvement of operations and processes.
  • This is the ideal text for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process Management.

Product details

  • ASIN ‏ : ‎ 1292017848
  • Publisher ‏ : ‎ Pearson Education; 4th edition (30 July 2015)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 576 pages
  • ISBN-10 ‏ : ‎ 9781292017846
  • ISBN-13 ‏ : ‎ 978-1292017846
  • Dimensions ‏ : ‎ 20.32 x 2.54 x 27.31 cm
  • Customer Reviews:
    4.6 out of 5 stars 30 ratings

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4.6 out of 5 stars
30 global ratings

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  • Portia Palmer
    5.0 out of 5 stars Demystified concepts and principles
    Reviewed in Canada on 8 December 2015
    Verified Purchase
    Very simplistically presented. The concepts and principles are highlighted throughout the text with practical examples to follow along. This made for pleasurable study and what can sometimes be a mundane subject becoming one of my favorite subjects in my MBA studies. Bravo Slack et al, 2015.
    Report
  • Claire Weber
    5.0 out of 5 stars Makes Learning Easy
    Reviewed in the United States on 28 May 2018
    Verified Purchase
    This book puts thing simply, it makes concepts that may seem difficult, easy to understand. I enjoy the industry examples, and the many visual aids for the concepts.
    Report
  • Sithembile S.
    5.0 out of 5 stars Great book, easy to read even for novices in ...
    Reviewed in the United Kingdom on 28 August 2015
    Verified Purchase
    Great book, easy to read even for novices in the subject. The date of release kept postponing but was quickly delivered after release. Strongly recommend
    Report
  • Heidi Hinkson
    5.0 out of 5 stars Five Stars
    Reviewed in the United States on 6 March 2017
    Verified Purchase
    happy with purchase. no highlighting and very clean like new book
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  • Yahya Mohiuddin
    5.0 out of 5 stars Good book
    Reviewed in Canada on 30 June 2019
    Verified Purchase
    Very informativea and above all else very well structured in its layout
    Report