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People Skills: How To Assert Yourself, Listen To Others, And Resolve Conflicts Paperback – 1 November 1987

by Robert Bolton (Author)
4.7 out of 5 stars 30
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A wall of silent resentment shuts you off from someone you love... You listen to an argument in which neither party seems to hear the other... Your mind drifts to other matters when people talk to you...

People Skills is a communication-skills handbook that can help eliminate communication problems. It describes the 12 most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency, and outlines the effective skills for listening, asserting yourself, resolving conflicts and working out problems with others. Full of practical ideas, People Skills can help you strengthen meaningful ties. Your family can become closer, your friendships warmer and your work relationships more productive - all by improving your communication skills. Bolton explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.
Previous page
  1. Print length
    300 pages
  2. Language
    English
  3. Publisher
    Simon & Schuster Australia
  4. Publication date
    1 November 1987
  5. Dimensions
    13.8 x 2.4 x 21.8 cm
  6. ISBN-10
    0731800311
  7. ISBN-13
    978-0731800315
  8. See all details
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Product description

About the Author

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others. He is the author of People Skills, People Styles at Work, and Listen Up or Lose Out.

Product details

  • Publisher ‏ : ‎ Simon & Schuster Australia (1 November 1987)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 300 pages
  • ISBN-10 ‏ : ‎ 0731800311
  • ISBN-13 ‏ : ‎ 978-0731800315
  • Dimensions ‏ : ‎ 13.8 x 2.4 x 21.8 cm
  • Customer Reviews:
    4.7 out of 5 stars 30

Customer reviews

4.7 out of 5 stars
4.7 out of 5
30 global ratings

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Top review from Australia

Sofia
5.0 out of 5 stars So Insightful!
Reviewed in Australia on 27 August 2023
Verified Purchase
Amazing book that helped improve my assertiveness and communicate more efficiently. It helped my relationship with my husband and my colleagues. I am able to provide feedback or initiate an argument without becoming emotional and with high success. People find it hard to argue back!
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Top reviews from other countries

Richard Hurschman
5.0 out of 5 stars Great read
Reviewed in the United States on 5 October 2017
Verified Purchase
Good book with real useful knowledge in today's world
One person found this helpful
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Randal Magness
5.0 out of 5 stars Five Stars
Reviewed in the United States on 23 September 2014
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VERY GOOD
One person found this helpful
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D. Calhoun
4.0 out of 5 stars My Wife is useing this book as a reference book ...
Reviewed in the United States on 15 February 2015
Verified Purchase
My Wife is useing this book as a reference book in her job as a counselor and finds it very helpful
One person found this helpful
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