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OM (with OM Online, 1 term (6 months) Printed Access Card) Paperback – Student Edition, 7 October 2016

by David Collier (Author), James R. Evans (Author)
4.5 4.5 out of 5 stars 252 ratings
Edition: 6th
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Learn operations and supply chain management YOUR way with OM! Whether you choose print only, online only, or a print with online OM combination, you get cutting-edge coverage that reflects the latest research and practices from the field. OM6's easy-reference, paperback textbook presents course content through visually engaging chapters as well as tear-out Chapter Review Cards that consolidate the best review material into a ready-made study tool. With the textbook or on its own, OM Online allows easy exploration of OM topics anywhere, anytime -- including on your device! Collect your notes and create StudyBits' from interactive content as you go so you can more easily remember key concepts. Then use preset study resources or personalize the product through easy-to-use tags and filters to prioritize your study time. Make and review flashcards, review related content, and track your progress with Concept Tracker -- all in one place and at an affordable price!
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  1. ISBN-10
    1305664795
  2. ISBN-13
    978-1305664791
  3. Edition
    6th
  4. Publisher
    South West College ISE
  5. Publication date
    7 October 2016
  6. Language
    English
  7. Dimensions
    20.96 x 1.91 x 26.67 cm
  8. Print length
    448 pages
  9. See all details
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From the Publisher

4LTR Press Online Includes Flashcards, Quizzes, & Other Tools Accessible from Your Phone

Did you know?

4LTR Press Online is all about you driving your own learning with the technology you love to use.

Why choose?

Every 4LTR Press solution comes complete with a print textbook, tear-out review cards, and an interactive digital solution (which offers online study resources).

Shorter chapters.

In a design that's easy to reference, 4LTR Press presents content in a more convenient and accessible style, complete with visuals to help you better recall the content.

Tear-out review cards included.

Review cards are included at the back of the textbook. They contain all the critical information for class and test preparation.

Product description

About the Author

David A. Collier was the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University. Dr. Collier earned his B.S. in Mechanical Engineering and M.B.A. from the University of Kentucky and his Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier previously taught at the Fuqua School of Business at Duke University, the Colgate Darden Graduate School of Business at the University of Virginia, the Fisher College of Business at The Ohio State University and at the University of Warwick in England. Dr. Collier is the recipient of five awards for outstanding journal articles and has written and published eight invited book chapters. Seven of Dr. Collier's cases have been reprinted in major marketing and operations management textbooks and several of his articles have been reprinted in the Harvard Business Review 10 Must Reads series. He has more than 80 refereed publications and has published in journals such as Management Sciences, Decision Sciences, Journal of Operations Management, Production & Operations Management, International Journal of Operations and Production Management, Business Horizons, Journal of Service Science and International Journal of Service Industry Management. Dr. Collier's work has more than 10,000 reads and 4,000 citations, according to Research Gate. Dr. Collier was also selected to the 1991 and 1992 Board of Examiners for Malcolm Baldrige National Quality Award. In addition, Dr. Collier is the author of six books on service, quality and operations management, including SERVICE MANAGEMENT: THE AUTOMATION OF SERVICES, SERVICE MANAGEMENT: OPERATING DECISIONS; THE SERVICE/QUALITY SOLUTION: USING SERVICE MANAGEMENT TO GAIN COMPETITIVE ADVANTAGE; OPERATIONS MANAGEMENT: GOODS, SERVICES AND VALUE CHAINS; OPERATIONS AND SUPPLY CHAIN MANAGEMENT; and OM6. James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management.""

Product details

  • Publisher ‏ : ‎ South West College ISE; 6th edition (7 October 2016)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 448 pages
  • ISBN-10 ‏ : ‎ 1305664795
  • ISBN-13 ‏ : ‎ 978-1305664791
  • Dimensions ‏ : ‎ 20.96 x 1.91 x 26.67 cm
  • Customer Reviews:
    4.5 4.5 out of 5 stars 252 ratings

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James R. Evans

James R. Evans

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Amazon Customer
5.0 out of 5 stars Exactly as expected
Reviewed in the United States on 21 January 2021
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Text book was new in wrapper- exactly as expected. Quick ship and the right price. Pleased with the transaction.
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Tyler Stewart-Tonkin
5.0 out of 5 stars Arrived early
Reviewed in Canada on 18 September 2018
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Arrived ahead of schedule, the book was in good quality.
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Amazon Customer
4.0 out of 5 stars Product came as advertised
Reviewed in Canada on 19 January 2020
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Book had online code, and came pretty quickly. I did have to pay 14.00 in duty, which I was fine with, because it’s better than 100.00 for the text. Just an FYI to Canadian buyers.
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Brown
5.0 out of 5 stars Exactly as described!
Reviewed in the United States on 29 March 2019
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Perfect! Exactly what I need for my OM class. Key card included! Thank you so much, time and money saved =)
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Brendan
1.0 out of 5 stars Damaged
Reviewed in Canada on 9 April 2018
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The book was damaged when it arrived
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