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Conflict Management Paperback – 8 January 2010

by Baden Eunson (Author)
4.2 out of 5 stars 6
Edition: 1st
See all formats and editions
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Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:

  • planning
  • goal setting
  • compromise
  • mediation

Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

Previous page
  1. ISBN-10
    0731406516
  2. ISBN-13
    978-0731406517
  3. Edition
    1st
  4. Publisher
    Wiley
  5. Publication date
    8 January 2010
  6. Language
    English
  7. Dimensions
    15.56 x 0.79 x 23.5 cm
  8. Print length
    136 pages
  9. See all details
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From the brand

Product description

From the Publisher

Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business. He is the author of numerous books, including the best-selling C21: Communicating in the 21st Century, 2nd edn, John Wiley & Sons.

About the Author

Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business. He is the author of numerous books, including the best-selling C21: Communicating in the 21st Century, 2nd edn, John Wiley & Sons.

Product details

  • Publisher ‏ : ‎ Wiley; 1st edition (8 January 2010)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 136 pages
  • ISBN-10 ‏ : ‎ 0731406516
  • ISBN-13 ‏ : ‎ 978-0731406517
  • Dimensions ‏ : ‎ 15.56 x 0.79 x 23.5 cm
  • Customer Reviews:
    4.2 out of 5 stars 6

Customer reviews

4.2 out of 5 stars
4.2 out of 5
6 global ratings

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Top review from Australia

Wholistic Wisdom
5.0 out of 5 stars Great Counselling Text
Reviewed in Australia on 14 October 2015
Verified Purchase
Great book with supporting information at Organisational, Personal and Counselling levels. Clearly written, there is a graphic which helps to enforce the information in a visual manner. Great text. :)
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Skoul
5.0 out of 5 stars sehr gut
Reviewed in Germany on 23 June 2014
Verified Purchase
sehr fundiertes buch - gut zu lesen - passt wie in der bildbeschreibung beschrieben - kann das buch nur weiterempfehlen - gefällt mir sehr gut
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girl from oz
3.0 out of 5 stars Corporate Conflict
Reviewed in the United States on 12 January 2013
Verified Purchase
This book presents effective models for conflict management in a working environment. If you're looking for conflict management skills for interpersonal conflict, some of the skills are transferable. Though it is written for the business world and seems to lack a human dimension.
One person found this helpful
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